Shipping policy

Delivery & Shipping

After you place an order, you will receive an email confirmation. We aim to dispatch in-stock items from our Perth warehouse within 1-4 business days.

Please Note:

• Stock Availability: If an item is unavailable, we will notify you within 24 hours.

• 3PL Products: Items not held in our main warehouse may take 5-7 business days to dispatch.

• Delivery Times: All delivery estimates are provided by our carriers and are subject to delays, especially for remote areas. We provide tracking for all orders.

• Heavy Items (25kg+): These are kerbside delivery only. The customer is responsible for moving items inside. Please be available to assist the driver. For a two-person delivery service, contact us for a quote.

• Re-delivery Fee: A $25 fee applies if no one is available to receive the delivery.

• Delivery Scope: Service is to ground level only and does not include waste removal.